A D Roofing is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.
1. Who We Are
A D Roofing is a commercial and industrial roofing contractor operating across New South Wales, the Australian Capital Territory and Queensland.
Contact details:
- Business name: A D Roofing
- Phone: 0434 058 186
- Email: adroofing@ymail.com
- Postal address: PO Box 215, Milsons Point, Sydney NSW 1565
- Website: www.ad-roofing.com.au
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide roofing services and respond to enquiries. The types of personal information we may collect include:
- Full name
- Company name and ABN
- Email address
- Phone number
- Property address and postcode
- Details about your roofing project or enquiry
- How you heard about us
- Communications you send to us by phone, email or through our website contact form
We collect only the information we need. We do not collect sensitive information such as health information, financial account details or government identifiers unless you specifically provide it in the context of a project requirement.
3. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you, when you:
- Submit a quote request or contact form on our website
- Call us on 0434 058 186
- Send us an email at adroofing@ymail.com
- Engage us to carry out roofing works
Automatically, when you visit our website. Our website may collect non-identifiable technical information such as your browser type, device type, pages visited, time spent on pages and referring URLs. This information is used for website analytics and improvement purposes only.
We do not collect personal information through our website without your knowledge.
4. Why We Collect Personal Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and quote requests
- To prepare and deliver written quotations for roofing works
- To schedule and carry out roofing projects at your property
- To issue invoices and process payments
- To communicate with you about your project — including progress updates, scheduling changes and completion documentation
- To comply with our legal obligations, including asbestos notification and disposal documentation requirements
- To improve our website and services based on usage data
- To send you information about our services where you have consented to receive it
We will not use your personal information for any purpose that is not directly related to why it was collected without first obtaining your consent.
5. How We Store and Protect Your Information
A D Roofing takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your personal information is stored securely on our internal systems and with trusted third-party service providers including our customer relationship management software, email platform and accounting software. All third-party providers we use are required to handle personal information in accordance with applicable privacy laws.
We retain personal information for as long as it is necessary for the purpose it was collected, or as required by law — including retention periods applicable to asbestos removal documentation, tax and financial records.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
6. Disclosure of Personal Information
A D Roofing does not sell, rent or trade your personal information to third parties.
We may disclose your personal information to:
- Our employees and contractors who need access to it to carry out your roofing project
- Licensed asbestos assessors engaged to conduct independent clearance inspections on your property
- Asbestos waste disposal facilities for the purposes of completing required disposal documentation
- SafeWork NSW, WorkSafe ACT or SafeWork Queensland as required for asbestos removal notifications under applicable work health and safety legislation
- Our insurance providers in connection with insurance and liability matters
- Our accounting and administration software providers for invoicing and financial record-keeping purposes
- Legal and regulatory authorities where required by law
We take reasonable steps to ensure that any third parties we share your information with handle it in accordance with applicable privacy laws.
We do not disclose personal information to overseas recipients unless required by law or with your consent.
7. Our Website and Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience, remember your preferences and collect non-identifiable analytics data.
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of our website.
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
8. Google Analytics
Our website uses Google Analytics to collect anonymous information about how visitors use our site. This data includes pages viewed, time on site, device type and general geographic location. Google Analytics does not identify individual users.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
9. Your Rights — Accessing and Correcting Your Information
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of personal information that is inaccurate, out of date, incomplete or misleading
- Make a complaint if you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles
To make an access or correction request, contact us at:
Phone: 0434 058 186
Email: adroofing@ymail.com
Mail: A D Roofing, PO Box 215, Milsons Point, Sydney NSW 1565
We will respond to access and correction requests within a reasonable timeframe. In most cases we will respond within 30 days. If we are unable to provide access to information, or decline to correct information, we will explain our reasons in writing.
10. Making a Privacy Complaint
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Act, you may make a complaint to us by contacting us at the details above.
We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at:
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
11. Changes to This Policy
A D Roofing may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version of this policy will always be available on our website at www.ad-roofing.com.au/privacy-policy.
We encourage you to review this policy periodically. Continued use of our website or services after a policy update constitutes acceptance of the updated policy.
12. Contact Us
For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
A D Roofing
Phone: 0434 058 186
Email: adroofing@ymail.com
Postal address: PO Box 215, Milsons Point, Sydney NSW 1565
Website: www.ad-roofing.com.au